What to Do When Your Hard Drive Warranty Replacement Is Out of Stock
If your warranty replacement is out of stock, ask support for a ship estimate and an equivalent drive they can send now. Then decide how long your storage can safely wait. If a failed disk has left your NAS with reduced redundancy, check that your backups are usable and make a plan to replace the disk while the warranty claim is open. Ask what support can ship and when Have your claim number, drive model and capacity, serial number, and tracking handy. If you’ve already sent the drive, confirm support has logged it as received. Then ask these three questions:
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